Privacy Policy

1. Introduction

CoolYatra (“we”, “us”, “our”) operates the website summer-chill-nexus.lovable.app and sells portable cooling gadgets across India. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our site you agree to the practices described below.

2. Information We Collect

• Order details: name, shipping address, phone number, email, and items purchased.
• Payment proof: UPI transaction ID and screenshot you upload at checkout. We do not store card numbers, UPI PINs, or bank credentials.
• Account data: if you sign in, your email and authentication identifiers from our provider.
• Device & usage data: IP address, browser type, pages viewed, and referring URL, collected via cookies and analytics.
• Communications: messages you send via WhatsApp, email, or contact forms.

3. How We Use Your Information

• To process and ship your order and provide after-sales support.
• To verify UPI payments and detect fraud.
• To send order updates, delivery notifications, and warranty information.
• To improve our website, products, and customer experience.
• To comply with legal obligations, including tax and consumer-protection laws.
• With your consent, to send marketing communications (you can opt out anytime).

4. Cookies & Advertising

We use first-party and third-party cookies to keep the site working, remember your preferences, measure traffic, and run advertising. Third parties such as Google (including Google Ads and Analytics) and Meta may set cookies to show you personalised ads on other sites based on your visit to ours. You can control cookies through your browser settings and opt out of personalised Google ads at adssettings.google.com.

5. Sharing Your Information

We never sell your personal data. We share it only with:

• Shipping and logistics partners to deliver your order.
• Payment and infrastructure providers (e.g. UPI banks, cloud hosting).
• Analytics and advertising partners in aggregated or pseudonymous form.
• Government authorities when required by law or to enforce our rights.

6. Data Retention

We keep order and payment records for as long as required by Indian tax, GST, and consumer-protection laws (typically up to 8 years). Account data is retained until you ask us to delete it.

7. Your Rights

Under India's Digital Personal Data Protection Act, 2023 you may request access, correction, or deletion of your personal data, and withdraw consent for marketing. Email us at support@coolyatra.in and we will respond within 30 days.

8. Security

We use HTTPS, encrypted databases, and access controls to protect your data. No system is 100% secure — please use a strong account password and never share your UPI PIN with anyone, including us.

9. Children

Our site is not directed to children under 18. We do not knowingly collect data from minors.

10. Changes to this Policy

We may update this policy from time to time. The “Last updated” date above reflects the latest revision. Continued use of the site after changes means you accept the updated policy.

11. Contact Us

Questions? Email support@coolyatra.in or visit our Contact page.